📋 Required Documents:
- Application Form (Annex-I) - Available at DISCO offices or online
- CNIC copies - Original and photocopy
- Property ownership proof - Sale deed, lease agreement, or allotment letter
- Affidavit - Legal document confirming details
- Wiring test report - From licensed electrician
- Site plan - For commercial/industrial connections
⏱️ Processing Time:
- Loads ≤ 15kW: Up to 30 days
- Loads > 15kW to 1MW: 30-120 days
- High voltage > 66kV: Up to 496 days
💰 Payment Process:
After application review, you'll receive demand notices for:
- Connection charges (varies by load and distance)
- Security deposit (category-specific rates)
- Meter installation charges
Payment deadline: 30 days (extendable upon request)
📍 Connection Shifting:
Apply with similar documents as new connection. Costs depend on relocation distance and infrastructure requirements.
👤 Change of Name:
Required documents: New ownership proof, tenancy agreement, or legal heir certificate.
📊 Load Extension/Reduction:
- Load re-assessment required
- New demand notices for additional charges
- Security deposit adjustment
- Possible meter upgrade
💡 Tariff Changes:
Justification required for tariff category changes. May require meter upgrades and new agreements.
📊 Meter Types:
- Single-phase: Residential connections up to 5kW
- Three-phase: Higher load connections
- MDI (Maximum Demand Indicator): Commercial/industrial
- ToU (Time of Use): Special tariff meters
🔧 Installation Requirements:
- Accessible location for meter reading
- Proper earthing and safety measures
- DISCO installs at consumer's cost
⚠️ Faulty Meter Replacement:
- Single-phase: 3 days
- Three-phase: 7 days
- Consumer can request testing for a fee
🏦 Security Deposit Rates:
- Urban Residential: Rs. 1,220 per kW
- Rural Residential: Lower rates applicable
- Commercial/Industrial: Category-specific rates
- Adjustable based on consumption patterns
📄 Monthly Billing:
- Bills due within 15-20 days of issue
- Estimated billing if meter inaccessible
- Late payment surcharge applies
- Online payment options available
📊 Common Tariff Categories:
- A-1: Residential connections
- B-1 to B-4: Industrial categories
- C-1 to C-3: Commercial categories
- All rates NEPRA-approved and subject to change
🔌 Disconnection Reasons:
- Non-payment: After 7-day notice
- Safety violations: Immediate disconnection possible
- Electricity theft: Legal action included
- Unauthorized use: Beyond sanctioned load
🔄 Reconnection Process:
- Clear all outstanding dues
- Pay reconnection charges
- Submit reconnection application
- Connection restored within 24-48 hours
⚖️ Theft Detection and Penalties:
- Assessment based on connected load
- Financial penalties as per regulations
- Legal action under Pakistan Penal Code
- Appeal rights to POI or NEPRA
📋 Complaint Filing Process:
- DISCO Level: File complaint at local office or helpline
- POI (Provincial Ombudsman): For billing/metering disputes
- NEPRA: For regulatory violations
⏱️ Resolution Timeline:
- Simple complaints: 30 days
- Complex cases: 60 days
- Emergency issues: 24-48 hours
📞 24/7 Helplines:
- LESCO: 042-111-532-726
- K-Electric: 118
- GEPCO: 055-111-200-800
- NEPRA: 051-9206500
📝 Required Information:
- Consumer reference number
- Detailed complaint description
- Supporting documents/evidence
- Contact information
⚠️ Safety Requirements:
- Maintain proper clearances from power lines
- Use certified electrical equipment
- Regular wiring inspections
- Proper earthing systems
- Report damaged power lines immediately
💡 Energy Efficiency Tips:
- LED Lighting: 80% energy savings over incandescent
- Power Factor: Maintain ≥90% to avoid penalties
- AC Optimization: Set temperature at 24°C for efficiency
- Unplug devices: Reduce phantom load
- Solar options: Net metering available
🔒 Consumer Rights:
- Right to reliable electricity supply
- Transparent billing and tariff information
- Access for inspections with proper notice
- Fair complaint resolution process
- Protection against unauthorized disconnection