Our Policies: Guiding Principles for Trust and Excellence

At Chief Consultant Pakistan, our policies ensure transparency, security, and quality in all our electrical consultancy services. We are committed to protecting your privacy, providing clear terms, and delivering exceptional value through our innovative solutions like the SLD Plotter and solar integrations.

Privacy Policy

Chief Consultant Pakistan is dedicated to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect data when you use our website, software tools, or consultancy services.

Key Privacy Principles

Data Collection: We collect minimal information such as contact details for service inquiries and usage data for tool improvements (e.g., SLD Plotter uploads).
Data Usage: Information is used solely for service delivery, communication, and enhancing user experience. We do not sell or share data with third parties without consent.
Security Measures: All data is encrypted and stored securely. For MDB/XLSX file uploads, we process files temporarily and delete them after generation.
User Rights: You have the right to access, update, or delete your data. Contact us at [email protected] to exercise these rights.
Cookies: Our site uses cookies for functionality and analytics. You can manage preferences via browser settings.

Last Updated: September 16, 2025

Terms of Service

By using our services, including software tools and consultancy, you agree to these Terms of Service. They govern your access and usage to ensure fair and responsible interactions.

Usage Guidelines

Eligibility: Services are available to individuals and businesses in Pakistan and internationally, subject to local laws.
Intellectual Property: All content, tools (e.g., SLD Plotter), and designs are owned by Chief Consultant Pakistan. Users may not reproduce or distribute without permission.
User Responsibilities: Provide accurate information and use tools ethically. Unauthorized access or misuse may result in account suspension.
Liability: We provide services "as is" without warranties. Liability is limited to the amount paid for services.
Modifications: We may update terms; continued use implies acceptance.

Last Updated: September 16, 2025

Refund Policy

We strive for customer satisfaction. Our Refund Policy ensures fair resolutions for paid services and software subscriptions.

Refund Conditions

Consultancy Services: Full refunds within 7 days if services haven't commenced; partial refunds for ongoing projects based on work completed.
Software Tools (e.g., SLD Plotter): 30-day money-back guarantee for subscriptions; no refunds for one-time downloads or after file processing.
Process: Submit refund requests via contact form with order details. Refunds processed within 10 business days.
Exclusions: No refunds for digital deliverables already provided or due to user error.
Disputes: Resolved through mediation; contact us for assistance.

Last Updated: September 16, 2025

Quality Assurance Policy

Quality is at the heart of our operations. This policy details our commitment to delivering reliable, compliant, and innovative electrical solutions.

Quality Standards

Compliance: All designs and tools adhere to Pakistani electrical standards (e.g., NEPRA regulations) and international best practices.
Testing: Software like Load Flow and SLD Plotter undergoes rigorous testing; consultancy projects include quality reviews.
Continuous Improvement: We incorporate user feedback to enhance tools and services.
Guarantees: 100% satisfaction or revisions at no extra cost for eligible services.
Sustainability: Policies promote eco-friendly practices in solar and energy-efficient designs.

Last Updated: September 16, 2025

Questions About Our Policies?

We're here to help clarify any concerns. Reach out to us today.